1. Introduction
Welcome to Bookora ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
2. Information We Collect
Personal Information
When you create an account or use our services, we may collect:
- Name, email address, and phone number
- Profile photo (optional)
- Payment information (processed securely through Paystack)
- Business information (for business accounts)
Usage Data
We automatically collect certain information when you use the app:
- Device type, operating system, and app version
- Booking history and service preferences
- Location data (only when you grant permission)
- App interaction data and crash reports
3. How We Use Your Information
We use the information we collect to:
- Facilitate appointment bookings between clients and businesses
- Process payments and send receipts
- Send booking confirmations, reminders, and updates
- Personalize your experience with relevant recommendations
- Improve our app and develop new features
- Communicate with you about your account and our services
- Detect and prevent fraud or abuse
4. How We Share Your Information
We do not sell your personal information. We may share your data with:
- Service providers: Businesses you book with receive your name and contact details necessary to fulfil your appointment
- Payment processors: Paystack processes your payment information securely
- Communication services: Firebase Cloud Messaging for push notifications, email service providers for transactional emails
- Analytics: Aggregated, anonymized data to improve our services
5. Data Security
We implement industry-standard security measures to protect your information:
- Data is encrypted in transit using TLS/SSL
- Sensitive data is stored securely on Firebase with strict access rules
- Payment data is handled by PCI-compliant payment processors
- Regular security audits and monitoring
6. Your Rights
You have the right to:
- Access and view your personal data through your account settings
- Update or correct your information at any time
- Delete your account and associated data
- Opt out of promotional communications
- Request a copy of your data
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or business purposes.
8. Third-Party Services
Our app integrates with third-party services that have their own privacy policies:
- Google Sign-In and Apple Sign-In for authentication
- Firebase (Google) for app infrastructure
- Paystack for payment processing
- WhatsApp for messaging (optional)
9. Children's Privacy
Bookora is not intended for users under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Your continued use of the app after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: support@bookorra.com
- In-app: Settings > Help & Support